Why are news organisations shutting their comments section?

At the same time, LaFrance didn’t deny the reality that the typical comments section is a generally unpleasant thing to experience, both for readers and reporters. Many news organisations have reached the same conclusion over the past few years, opting to shut down their comments sections rather than attempt to tame them. (NPR, which did so in mid-2016, is one of the most prominent recent examples.)Not all have given up hope, however. The New York Times, for example, said last year that it would open up 80 per cent of its articles to comments, up from 10 per cent, thanks to an Alphabet-designed tool called Perspective. Norway’s NRKbeta makes readers pass a little quiz before they are able to comment on stories (though it isn’t clear whether the effort has been successful ).

Some think the most successful way to improve comments sections is to moderate them and encourage reporters to take an active role in the discussions of their stories. A 2017 survey produced by the Engaging News Project at the University of Texas and The Coral Project, found that most of the commenters polled said they would like if reporters were actively involved in discussions.

LaFrance said that while there are a lot of interesting and valuable experiments going on with comments right now, few are viable routes for The Atlantic. “I worked at a local newsroom once where a big part of the job was to engage in the comments, which as a concept I really like, but even there in a tiny newsroom it was just not possible. We were out trying to break news,” she said. “You just don’t have time as a reporter to be moderating comments.”

LaFrance said that much of The Atlantic’s new initiative is still experimental and the site plans to tweak certain factors over time, such as how often reader letters are published. “This is the Internet, so we can publish as much as we want.”