Frequently Asked Questions

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  • Subscription basics
  • Login, paywall access, subscription issues and subscriber benefits
  • Payment related issues
  • Podcast player and access
  • Website features
  • Events and webinars
  • Merchandise

Subscription basics

How do I renew my subscription?

Once your subscription nears expiration, head to newslaundry.com/subscription and purchase a subscription of your choice. You can also click on the Renew button on the top right of the website.

How do I sign up for a recurring (auto-pay) subscription?

Step 1: Go to the subscription page, select the plan of your choice, hit the ‘subscribe’ button.

Step 2: Select the first payment method.
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Please note that while all credit cards support recurring payments, only a few select Indian debit cards support recurring payments: ICICI Bank India, Citibank India, Canara Bank India and, Kotak Mahindra Bank. If you have a credit card, we suggest you use a credit card instead of a debit card. In case you choose the first payment option and use a debit card that doesn’t support a recurring payment, your subscription is treated as a one time subscription.

We accept all major international credit and debit cards. If you’re based overseas and want to have a recurring subscription in USD, you can use PayPal too.


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How can I make a donation to Newslaundry?

Newslaundry is a private limited company, not a non-profit or a Section 25 company. Contributions to us are in the form of subscriptions, not donations. One can subscribe/Contribute to NL Sena/Sponsor a student subscription.

What is behind the paywall? What are the subscription benefits that I get?

As of now, all NL Interviews, podcasts (NL Hafta, Let's Talk About), special ground reports, and comics are behind the paywall. You will also get access to NL Chatbox, NL Recess, The Media Rumble, and a chance to participate in our podcast NL vs NL.

Apart from all this, you will also get a sneak peek into our new podcasts and video shows. You can access all paywall content here.

What are the different ways in which I can contribute to Newslaundry?

You can subscribe to any of our plans: Disruptor or Gamechanger. You also can contribute to our NL Sena projects, our Legal Fund, or sponsor a student subscription.

Which subscription should I buy?

We have two levels of subscription plans: Disruptor and Game Changer.

Disruptor: Starting at Rs 300 per month, you will get access to all paywall content (NL Hafta, NL Interviews, comics) and NL Chatbox, our monthly interaction with subscribers, and NL Recess, a digital monthly get-together of subscribers and a guest. You will also have access to the private subscribers' group on Facebook, our WhatsApp groups, and all events, including The Media Rumble.

Game Changer: Starting at Rs 1,000 per month, you will get all Disruptor benefits plus early registration access to all events, including The Media Rumble. You will also have access to NL Baithak, our quarterly video interaction with subscribers, and a private RSS feed URL for podcasts that are behind the paywall. You will also get a Pay To Keep News Free tote bag and flask if you get an annual Gamechanger subscription.

What is NL Sena and how do I contribute to it?

While subscriptions support everything that we do, NL Sena contributions are to power long-form ground reports that take considerable time and are ignored by the mainstream media.

You can contribute to the current NL Sena Project from the NL Sena page or from the Homepage itself.

I want to contribute to a NL Sena project. The membership amount is Rs 1,000 onwards. Is there a way I can contribute with a smaller amount?

The idea behind NL Sena has always been to keep it separate from our regular subscriptions. While the latter powers all our operations, Sena membership is to power specific, comprehensive stories that the mainstream media won’t take up. If you want to contribute with a smaller amount, you can always support us with a subscription or by sponsoring a student subscription.

I have an active subscription, will contributing to NL Sena extend my subscription?

Yes, the subscription that you get out of a NL Sena contribution kicks in after your current one-time subscription expires. For recurring subscriptions, you can email us to gift your NL Sena subscription to a student.

How can I sponsor a Newslaundry subscription for students?

Head here, choose the number of students you want to sponsor, and make the payment.

I am a student. How can I get a student subscription?

Click on the “Claim a free student subscription” option here and fill the registration form. We will map your subscription and email you.

Login, Paywall Access, Subscription Issues & Subscriber Benefits

How do I sign up/login? How do I access paywall content?

Click on the user icon at the top right of the homepage. To access paywall content, log in using the email or social login (Facebook, Google) you used while subscribing. You can find all paywall content here

Where can I look for my subscription status and details?

Once logged in, click My Profile under the user icon at the top right of the homepage. You will see all your subscription details such as past purchases and the expiration date of your current subscription.

How do I extend my one-time subscription?

If you have an active one-time subscription that you want to extend, you can simply purchase a new subscription plan. It will kick in as soon as your current subscription gets over, and reflect in My Profile.

I forgot my password or don't remember the social login I used. How do I log in?

Click on the user icon at the top right of the homepage and then Forgot Password in the login pop up. Enter the email address you registered with or the one linked to the social login you used while subscribing. An OTP will be sent to your email. Enter it on the same screen and change your password.

If you don’t receive the OTP, email us at subscription@newslaundry.com. Do check once in your promotions and spam folders.

How do I cancel my subscription?

Go to My Profile. Make sure you’re logged in using the same email or social login linked to your subscription. Click on Cancel.


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I don’t want to share my phone number to make the subscription purchase. How can I get a subscription without sharing my contact number?

Most Indian banks mandate mobile numbers for domestic payment gateways. So, if you’re making the payment via Razorpay, there’s no way to subscribe without entering your contact number. This phone number is not saved or accessed by Newslaundry. It’s saved as encrypted data with Razorpay, our payment gateway.

However, if you’re using a payment method that’s powered by Stripe or PayPal, you can make the payment without entering your mobile number.

How do I reset my password?

Step 1: Click on the user icon at the top right of the website. You will get this pop-up:
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Step 2: Enter your email address.
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Step 3: Check your email for the OTP, add it along with your password.
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I am not receiving the OTP. What should I do?

Do check your spam and promotions folders once. If you still can’t find it, write to us at subscription@newslaundry.com.

We are working on making the OTP and Forgot Password route better and faster. You can also login via Facebook or Google, which is faster and easier.

I am a subscriber but I am hitting the paywall pop-up while accessing subscriber-only content. What should I do?

Make sure you are logged in with the same email address to which your subscription is mapped. If it’s the same address, clear your cache once and then try to access the subscriber-only content.

If the issue persists, send us a screen recording of the same at subscription@newslaundry.com.

Someone else’s details are under my profile. What should I do?

We are working on fixing this.

I am a subscriber but the details under my profile say “You do not have any plan”. What should I do?

We are working on fixing this. The current subscription plan right now only shows up under current plan, and not under all purchases. Write to us at subscription@newslaundry.com in case you can't access paywall content.

Is there a WhatsApp group for Newslaundry subscribers? If yes, how can I join it?

Yes, we have region-, city- and state-specific WhatsApp groups for our subscribers. Write to us at subscription@newslaundry.com with your WhatsApp number and the city you live in, and we will add you to the concerned group.

How do I get access to NL’s subscriber-only Facebook subscribers group?

You can send a request on the Facebook subscribers group here. Do add the email linked to your subscription on the request form there

Payment Related Issues

What are the different payment methods?

Our payment gateway works with all major international debit and credit cards (Mastercard, Visa, American Express), Netbanking, and UPI options (Google Pay and BHIM). It also supports wallet options like FreeCharge, PayZapp, PhonePe, Airtel Money, MobiKwik, JioMoney, and Amazon Pay.

I live outside India. How can I pay using a non-Indian card? Can I pay in USD to save the bank currency conversion fee?

Yes, our payments are powered by multiple gateways including Stripe and PayPal which work with all major international cards: Mastercard, Visa, American Express. You can contribute via Paypal to pay in USD.

Can I pay via Google Pay directly? What's the UPI id or phone number?

We do have UPI-based options. To make the payment via Google Pay, Phone Pay, Bhim or any other UPI-based app, first choose the Netbanking, UPI, Wallets or RuPay Card payment option, click on UPI/QR, and then enter your UPI ID or pay by scanning the QR code.

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I have an active one-month recurring subscription plan, I want to upgrade it and switch to a six-month recurring subscription plan.

One can’t have simultaneous recurring subscriptions or upgrade from one one recurring plan to another. You will need to cancel your current recurring subscription and get a new recurring subscription of your choice.

I am not able to pay via PayPal when sponsoring a student subscription. What should I do?

You can reach out to us at subscription@newslaundry.com. We will send you the PayPal payment link.

I have gifted a subscription to a friend but he/she hasn’t received the confirmation email. How will I know if his/her subscription is active?

We still haven’t rolled out the feature where the friend receiving the gift gets an email about it. For now, your friend can log in using the email address to which the subscription is mapped, head to My Profile under the Profile icon, and see the active plan.

You can also reach out to subscription@newslaundry.com and confirm with us.

Podcast Player & Access

How do I access the podcast player?

Click on the mic icon at the top. Choose the show and the episode you want to play.


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I am a Newslaundry subscriber. How can I access paywalled podcasts on other podcast apps like Apple Podcasts?

If you have a Gamechanger subscription, you can find the private RSS feed URL for all the behind paywall podcasts under your My Profile page and paste in your podcast player. This feature is for Gamechanger subscribers only and works with apps like Apple Podcasts, Google Podcasts, Pocket Casts and Castro.


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How do I add the private RSS feeds for NL Hafta and Let’s Talk About to my Apple Podcast app?

Click on Get Feed Link below the show icon. It will copy the link to your clipboard. Launch Apple Podcasts on your phone, tap on Library from the menu items at the bottom, click on Edit at the top right, and then Choose Add a Show by URL. Paste the copied link and hit Subscribe.

How do I add the private RSS feeds for NL Hafta and Let’s Talk About to my Google Podcast app?

Click on Get Feed Link below the show icon. Launch Google Podcasts on your phone, tap on Activity from the menu icons at the bottom, and choose Subscriptions from the menu at the top. Click on the kebab icon (⋮) at the top right, click on Add by RSS feed, paste the copied link, and hit Subscribe.


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How do I add the private RSS feeds for NL Hafta and Let’s Talk About to my Castro app?

Click on Get Feed Link below the show icon. Launch Castro on your phone, tap on the Search or Discover icon from the menu icons at the bottom, paste the copied link, select the show, and hit Subscribe.

How do I add the private RSS feeds for NL Hafta and Let’s Talk About to my Pocket Casts app?

Click on Get Feed Link below the show icon. Launch Pocket Casts on your phone, tap on Discover, paste the copied link, and tap on the Search icon. Select the show and hit Subscribe.


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How do I add the private RSS feeds for NL Hafta and Let’s Talk About to my Podcast Addict app?

Click on Get Feed Link below the show icon. Launch Podcast Addict on your phone, tap the “+” icon at the top right, click on the RSS Feed icon, paste the copied link, and hit Add.


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I want to listen to the full NL Hafta episode on Spotify.

Not all apps support private RSS feed authentication. Our private RSS feeds work with Apple Podcasts, Google Podcasts, Pocket Casts, Castro, Podcast Addict and Podcast Go.

I had a Disruptor subscription but upgraded to Gamechanger to access the RSS feature. Will my Gamechanger subscription kick in only when my current subscription expires?

Email us at subscription@newslaundry.com. and we will send you a unique RSS feed link.

Website features

How do I gift a Newslaundry subscription to a friend?

On the subscription page, hit the “Gift a subscription” option. Select the plan and enter the email address of the person you want to gift a subscription to, and pay.


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I have to login every time before posting a comment under a story, even after I am logged in to the site. Why?

We are integrating our login with the comment widget. It will be up soon.

Does NL have a Discord server?

We are working on it. It will be up soon.

How do I subscribe to Newslaundry newsletters?

Head here and choose the newsletters you’d like to subscribe to.

I want to introduce my friend to Newslaundry and share paywall content with them before they can subscribe. How can I do that?

Subscribers can gift upto three paywall/subscribers-only pieces to non-subscribers in a month. Click on the Gift Story button on the paywall story to gift it.


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Do you have an app?

Not yet. But we are working on it. It will be out soon.

The payment went through but my subscription isn’t active. I used UPI as a payment method (Google Pay, BHIM, PhonePe).

Subscription payments via UPI often don't get captured. Write to us at subscription@newslaundry.com. We will check your payment status and help you out.

How can I watch subscriber-only NL interviews on my TV?

We are working on an Android TV app. Until then, we request that you access it via your phone or desktop.

Events and Webinars

How do I get my free NL event passes and access to NL Recess?

We send a unique RSVP code to each of our subscribers at least two weeks before the event. The subscriber can enter this code on the event page to RSVP and get their free pass. We send a Zoom link a day before the NL Recess.

What is NL Chatbox? How can I attend it?

NL Chatbox is our subscribers-only interaction with our team where you can review and critique our work, and ask questions that we respond to in real-time. You can find all previous Chatbox sessions here.

What is NL Recess? How can I attend it? Will the sessions be available later?

NL Recess is a grown-up version of the “break time” we got in school. It’s a subscribers-only digital event where we invite a guest and get our subscribers to ask questions throughout the free-wheeling and interactive session.

If you are an active subscriber, we will send you a registration form in advance and then a Zoom link to attend the session.

The full conversation will not be uploaded anywhere as the Chatham House rules apply to NL Recess. Only a trailer of 3-4 minutes will be uploaded. If there's an interview in any of the sessions, we will put that out on the website as an NL Interview.

NL Chatbox, NL Baithak and NL Recess. Are they all the same?

NL Chatbox is a monthly interaction where the entire NL team answers questions and feedback from subscribers in real-time.

NL Baithak is a quarterly event where our editors and team leads share what’s in store and take feedback from subscribers

NL Recess is a grown-up version of the “break time” we got in school. It’s a subscribers-only digital event where we invite a guest and get our subscribers to ask questions throughout the free-wheeling and interactive session.

Merchandise

I ordered NL merchandise but haven’t received it yet.

We take 1-2 weeks for delivery. In case you need details or want to check on the status, write to store@newslaundry.com.

I contributed to the NL Sena/Legal Fund. I haven't received the merch yet.

We take 1-2 weeks for delivery. In case you need details or want to check on the status, write to store@newslaundry.com.

Do you deliver outside India?

No, we deliver in India only. You can share an Indian address of a friend or family members who lives in India.

For any other issue, please write to subscription@newslaundry.com.